Privacy Policy
and data protection

Trinetra Technologies LLP (“Trinetra Technologies”, “we”, “us”) respects your privacy. This policy explains what information we collect when you visit this website, request a quote, buy our products, or use our prototyping, training and integration services, and how we use and protect that information.

1. Who We Are

This website is operated by Trinetra Technologies LLP, based in Kolkata, West Bengal, India. Our website address is https://trinetratechnologies.in. For any privacy related question, please use the contact details given at the end of this policy.

2. Information We Collect

We only collect information that helps us respond to you and deliver our products and services. This may include:

• Contact and enquiry details: your name, email address, phone number, organization, and the message or requirement you send through our contact form, quote request, or email.
• Order and project details: the products, kits, or services you are interested in, delivery details, and any technical specifications you share with us.
• Technical data: basic information your browser sends automatically, such as IP address, browser type, and pages visited, used only to keep the website secure and to understand how it is used.

3. How We Use Your Information

• To reply to your enquiries and prepare quotations.
• To process, build, and deliver the products, kits, and services you order.
• To provide training, prototyping, and integration support.
• To keep records required for our business and for statutory compliance.
• To improve our website, products, and customer service.

We do not sell your personal information to anyone, and we do not use it for unrelated advertising.

4. Cookies and Similar Technologies

This website may use a small number of cookies to keep the site working correctly and to measure basic, anonymous usage. You can control or delete cookies through your browser settings at any time. Blocking cookies may affect some parts of the website.

5. Embedded Content from Other Websites

Some pages may include embedded content, for example videos or maps. These external services can collect data about you, use cookies, and track your interaction with that content in the same way as if you had visited their website directly. Please review the privacy policies of those services for details.

6. Who We Share Your Data With

We share your information only where it is necessary, and only with parties who help us serve you. This may include:

• Service partners: couriers, payment handlers, and suppliers involved in fulfilling your order.
• Professional and statutory bodies: where we are legally required to disclose information, for example for tax, aviation, or regulatory compliance.

We do not pass your personal data to third parties for their own marketing.

7. How Long We Keep Your Data

We keep enquiry and order information only for as long as needed to serve you and to meet our legal, accounting, and warranty obligations. When information is no longer required, we remove or anonymize it.

8. How We Protect Your Data

We apply reasonable technical and organizational measures to protect your information against loss, misuse, and unauthorized access. While no method of transmission over the internet is completely secure, we work to keep your data safe and to review our practices regularly.

9. Your Rights Over Your Data

Subject to the Digital Personal Data Protection Act, 2023 and other applicable Indian law, you have the right to:

• Ask what personal information we hold about you.
• Ask us to correct or update information that is wrong or incomplete.
• Ask us to delete information that we no longer need to keep.
• Withdraw consent that you gave earlier, where processing is based on consent.

To make any of these requests, please contact us using the details below. We will respond within a reasonable time.

10. Privacy of Minors

This website and our services are intended for businesses, institutions, and adult buyers. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will remove it.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. The latest version will always be available on this page. Continued use of the website after an update means you accept the revised policy.

12. Contact Us

For any question about this Privacy Policy or your personal data, please contact us:

• Website: https://trinetratechnologies.in
• Location: Kolkata, West Bengal, India